Returns & Exchanges
At Nettie's Bakery, we strive for perfection in every bite, but due to the perishable nature of our artisanal baked goods, we handle returns on a case-by-case basis to ensure your satisfaction. If your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery for a full replacement or store credit.
Document the Issue
Take clear photos of the packaging and the product immediately upon arrival to help us verify the damage or error.
Contact Our Team
Email our support desk at [email protected] with your order number and the photos attached within 24 hours.
Review Process
Our quality assurance team will review your claim within 1 business day to determine if a refund or replacement is appropriate.
Resolution
Once approved, we will either rush a fresh shipment to your door at no extra cost or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing