Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How do you ensure the freshness of my order during shipping?
All our baked goods are made to order and shipped within 24 hours of leaving the oven. We use specialized airtight packaging and eco-friendly insulation to ensure your treats arrive soft, fresh, and delicious.
Do you offer gluten-free or vegan options?
Yes! Nettie's Bakery offers a curated selection of gluten-free and vegan cookies and brownies. You can find these items clearly labeled in our 'Specialty Collections' menu.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact us within 48 hours for a full refund or a replacement shipment.
Can I track my delivery?
Absolutely. Once your order is dispatched from our kitchen, you will receive an email with a tracking number so you can monitor its journey to your doorstep.
Do you provide nutritional information and ingredient lists?
Every product page on our website includes a full list of ingredients and common allergens. Additionally, a physical ingredient card is included in every gift box we ship.
How should I store my treats once they arrive?
For the best experience, we recommend consuming our baked goods within 3-5 days. If you wish to save them for later, most of our products can be frozen in their original packaging for up to three months.